Tag Archives: Mystery Grape

The Coronavirus Email I’d Like to Get

Like many wine lovers, my inbox has been flooded this week with notes from wineries and wine shops detailing their response to the Coronavirus outbreak. Even places that I’ve not heard from in years, such as shops I patronized in the early 2000s when I lived in Missouri and Florida, have suddenly rediscovered my email address.

virus image photo by Harris A, et al. Released by the US gov under the public domain

It’s great that so many businesses are being proactive in closing to protect employees and guests. It’s also a smart move to offer free deliveries and curbside pick up.

But that’s not what I need right now.

As much as I love shopping for wine, a barrage of “BUY! BUY! BUY!” is going to get a quick ‘delete.’ At worst, it may even prompt me to unsubscribe. That’s because even though I do want to support small businesses, it’s just not where my head is at the moment.

Instead, my thoughts are taken up with concerns on how my high-risk dad is doing 5000 miles away. Or whether my sisters are going to be laid off and need help with bills as they juggle homeschooling their kids. Not to mention my own quarantine situation here in Paris.

So when I go to my inbox or social media feeds, I’m looking for something that I desperately need.

A distraction.

Something to do or look forward to that breaks me out of this rut of endless bad news and worry. I need something that feels somewhat normal even though every single thing around me feels alien and bizarre.

The emails and social media posts that resonate the most with me right now are ones that give me an outlet to not think about Coronavirus for a moment. Yet, I fret that in the desire to do something (and drum up sorely needed sales), many businesses are going overboard. It’s not a bad idea to want to communicate to customers. Nor is it misguided to let folks know that you’re still open for business even in a reduced capacity.

But it’s more about how you go about it.

1.) Drop the Form Letter Speak

I’m going to splice together text from several different emails I’ve received this week. Even though some are from wineries and others from wine shops, I doubt many will pick out the splicing because they all sound pretty much the same.

Dear Friends,

During these challenging times, we’re are so grateful for the overwhelming heartfelt support from you — our amazing customers. We would like to announce the following steps that we are taking in response to the Coronavirus (COVID-19) outbreak in the community. The well-being of our staff, customers, and the community remains our top priority, and we will continue to adapt and adjust these measures due to the evolving circumstances.

In compliance with the California public health mandate, our tasting rooms are temporarily closed. We appreciate everyone’s patience and understanding during this unprecedented time.

The positive news is that the rest of the business is up and running. If you’d like to place an order, you can do so online, or by speaking to one of the team. Whether you are self-isolating, lying low or just love good wine, keep your spirits up and enjoy FREE delivery.

Please stay safe and healthy, follow CDC guidelines, and we’ll all make it through this together.

Sincere thanks for all of your support!

Your customers have likely already received at least a dozen of these emails with several more still to come.

If someone is going to know exactly what an email says before they open it, it’s not an effective email. Businesses must find ways to break out of the formula. One way is to turn it back to the customer with a personal touch. Such as:

Dear Amber,

How are you holding up? As you may have heard, our tasting room is temporarily closed. But our staff has been coming in each day to check in on our wine club members. Please feel free to call or email us if you just want to chat, have questions about what we’re doing at the winery, or even need some wine sent your way. We’ll figure something out…

Think of how different it feels to receive the second email as opposed to the first. They both basically convey the same thing. (Hey, our tasting room is closed, but we’re still here and can get you some wine!) But the first feels formulaic while the second feels sincere and empathetic.

2.) Offer more than just wine to buy and free delivery

Maslow's Hierarchy of Needs image by 	FireflySixtySeven. Uploaded to Wikimedia Commons under CC-BY-SA-4.0

Yes, we all love wine. But right now, we need a little more than free shipping.


I wrote before about Maslow’s Hierarchy of Needs in the context of wine education, but let’s go back to its traditional use. Because, truthfully, wine really doesn’t have a ready place in the pyramid.

You have to realize that most all your customers are going to be focusing a lot on those bottom tiers of physiological and safety needs. But as more communities get locked down in isolation, that middle tier of needing communication and connection (belonging) is going to be more prominent.

This is when wineries and wine shops need to offer more than just their products. They need to offer themselves. We always talk about how the wine industry is a people-oriented business. That’s never going to ring more true than it will over the next several months.

Now is the time to think outside the box about how to reach consumers–not just to sell, but to connect. Numerous creative ideas are emerging from forward-thinking wineries like Kendall-Jackson which is planning a series of virtual concerts, cooking classes & yoga.

Several wineries such as St. Supéry are launching virtual tastings. While this runs the risk of being overdone, it’s a starting point for other creative ways to utilize platforms such as Facebook Live, Discord or Zoom to interact with consumers.

But there are so many other ideas that can be explored.

Movie night with your own Mystery Science Theatre 3000-type Rifftrax.

By Source (WP:NFCC#4), Fair use, https://en.wikipedia.org/w/index.php?curid=60496972

Wine + indulging your inner Tom Servo & Crow = a hella fun time.


I would love to be in a Zoom room listening to winemakers riffing films like Sideways, A Walk in the Clouds, Wine Country, Bottle Shock, A Good Year, etc. The awesomeness potential could be off the charts.

And it’s fairly simple to do, not requiring the purchasing of any movie rights. Select a movie that is currently available on Netflix, Amazon Prime, Hulu or even YouTube. Pick a date and time where folks can start watching at the same point. Encourage them to keep the movie on mute and then have fun drinking and riffing.

Virtual Book Clubs

Independent bookstores and libraries are taking the lead on this, but there is no reason why wineries and wine shops can’t follow suit. With many titles available on eReaders, lots of folks are going to be turning to books for a change of pace. You can discuss popular wine books or something completely different. This could be done on a Facebook and Instagram thread or, better still, setting up an interactive Zoom room that folks can participate in face-to-face (virtually).

Wine Games

On Instagram, I do a Mystery Grape game utilizing the IG Story feature. Other bloggers such as Outwines, The Grape Grind and Bin 412 do similar games as well. It’s an easy platform that many wineries and wine shops can pick up.

Whether it be wine education games or silly scavenger hunts around the house, it’s all good fun for a few moments of distraction. And, honestly, it’s probably a better use right now of your Instagram than glamour shots of the vineyard and bottle porn.

While folks want diversions, you have to toe the line to avoid sounding tone deaf. Things aren’t very glamorous these days and likely won’t be for a while. It’s important to acknowledge the hardship and uncertainty even when you’re trying to provide other outlets.

Move wine classes online

Zoom screenshot

Robert Joseph, The Wine Thinker, and Polly Hammond of 5Forests are using Zoom to conduct their Real Business of Wine live streams. It’s a great medium for many virtual events.


This is especially important for wine shops to stay connected with the community. Many shops use their wine classes to help differentiate themselves from their competitors and build relationships with regular attendees. You can still have face to face interactions with your customers–just in a different format.

These classes should be free since you’re not providing wine and food. Though you could take a page out of the wineries’ virtual tasting book by offering a discounted package for delivery beforehand. But most people aren’t going to want to open up 6 to 8 wines at home. And you can’t bank on them having a Coravin.

So I would encourage you to build your classes around one bottle of wine to taste while listening and interacting with the instructor. The other bottles in a delivery pack could be “homework” for later to try at their leisure.

The important thing is to keep offering these classes–to keep offering that connection.

While it’s easy to get overwhelmed now, we’re all in this for the long haul.

It’s likely going to be several weeks, maybe even months, before things start feeling normal. Every wine business need to take that distant vision in their planning.

The craving for a distraction and normalcy is only going to grow. Wine can be both a blessing and balm during these troubling times. But wineries and wine shops need to do more than just ask for a sale.

They have to acknowledge the other needs that consumers have and find ways to deliver more than just a great bottle of wine.

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Introducing the Mystery Grape Game

Update: Starting in Feb 2020, I’ve made some changes to the game to better work with my schedule. They are noted in italics in the “Here’s How It Goes” and “Timing” sections below.

A lot of my writings the past few months have been focusing on wine business and marketing topics. That’s always been an interest of mine that I’ve enjoyed exploring. But it’s also an area that I need to stay up on as part of my WSET Diploma studies and eventual attempt towards getting a Master of Wine.

IG Mystery Grape clue James Busby

All the images used in this post will come from a recent Mystery Grape. Can you figure out the grape?

The Wine & Spirit Education Trust and the Institute of Masters of Wine were both founded by figures in the wine trade and while their certifications require a broad depth of knowledge on grape varieties, wine styles, regions, winemaking and viticulture–the nature of the business of wine is always in the backdrop.

In fact, it is this inclusion of the global business of wine that most separates WSET and MW certifications from those of the Court of Master Sommeliers–which focuses instead on service topics.

I’ll still be doing regular Geek Notes and other general wine features on the blog. But I’ve started to focus a lot of my geekiness over on the SpitBucket Instagram account where I’ve launched a Mystery Grape game using the IG story feature.

So what is it?

There’s really not much online in a game format to help high-level wine students. A lot of wine games are tailored more towards newbie wine lovers. For myself, I was looking for a game to help with both blind tasting as well as deep-level wine knowledge of grape varieties.

I didn’t find what I was looking for, so I created it.

IG Mystery grape straw bears

Be sure to look for secondary & tertiary aroma clues as well as primary notes.

Using photos featured on IG, I’ll post up to 10 clues relating to the identity of a particular wine grape. Players can answer by replying to the IG story or on a specific IG post that I do when the second batch of clues are live.

The next day I’ll highlight who got the correct answer first as well as other folks who got it right. I’ll also explain in the congratulation post many of the clues and often highlight a particular wine that exhibits a lot of the notable traits of the Mystery Grape.

It’s meant to be challenging.  For the first batch of clues, I’m aiming for WSET Diploma/Advance Sommelier level knowledge with easier WSET 2 & 3/Certified Sommelier clues coming towards the end.

If you don’t get it, that’s alright. A lot of folks won’t. But I guarantee that you will learn something regardless.

Below I’ll give you some tips as I explain the game.

Here’s How It Goes.

Monday, Wednesday and Friday I’ll launch the game with the first clue being a wine map. This is going to be our starting base and is often an area that folks will encounter blind tasting examples from.

I’m going to feature plenty of grapes that aren’t included in blind tastings, but I do regularly reference the Court of Master Sommeliers’ list of Probable Red Grape Varieties and Probable White Grape Varieties. If you’re a wine student and don’t already have those pages bookmarked, you should bookmark them now.

The next 3 to 4 clues will be aroma and flavor clues.
IG Mystery grape clue apple

It’s crazy how many white grape varieties have apples as a primary flavor.

Here is where I’m often going to get a little tricky because I’m not going to give you the dead-giveaway notes right away. I’m not going to post pictures of black currant, tobacco leaf, anise and cedar off the bat if I’m talking about Cabernet Sauvignon. Nor am I going to show you a map of Piedmont and then post pics of cherry, roses and tar for Nebbiolo.

Those items might come later on when I get to the WSET 2/3 level clues. But here I’m going to focus on some of the important but less obvious notes including young primary and secondary flavors as well as tertiary notes that come with age. I might also skip around the globe a bit. Many of these grapes are grown in multiple places and Diploma/Advance Sommelier candidates need to know those different notes.

However, the majority of the clues will pertain to the map region with other flavor notes being connected to regions that get brought up in subsequent clues.

Most of these clues will come from my own tasting notes of these grape varieties, but I will sometimes reference Neel Burton’s The Concise Guide to Wine and Blind Tasting, Rajat Parr’s The Sommelier’s Atlas of Taste and the Oxford Companion to Wine.

The last clue (#6) of the first batch is usually a context clue.
IG mystery grape honey wax clue

This pic actually contained two clues that were fairly specific to a particular white Australian wine grape. It referenced both the nature of the grape and an unique aging note.

Many grapes within a wine region will have similar flavor profiles. I can have a map of France with notes of red plum, blackberry, tobacco, pepper and chocolate and it could refer to dozens of grapes. So I need to narrow the focus a bit. I’ll do that by tossing in a clue that is relatively specific to the Mystery Grape–such as that this grape can also be found in the Veneto, Abruzzo and Puglia regions as well. (If you have an idea of what grape I’m talking about, post it in the comments).

Almost all these context clues are going to come from Jancis Robinson’s Wine Grapes. For Italian wines, I also like using Ian d’Agata’s Native Wine Grapes of Italy. Both books are must haves for wine students.

Now sometimes from this first batch, there will still be multiple contenders even with the context clue. Folks can take a stab at it, trying to be first. It depends on how generous I’m feeling with what kind of feedback I’ll give you if you’re wrong. Sometimes you might just have to wait for the next batch of clues.

Second Batch of Clues

Clues 7-10 will be more context clues hitting on history, wine styles and additional regions that our Mystery Grape is associated with. These often will tie back to the first batch of clues in some way.

And these clues will be easier–including more WSET 3 knowledge with at least clue 10 going down to WSET 2/Certified Sommelier/Certified Specialist of Wine level.

IG Mystery Grape Israeli wine.

Admittedly this was a little hard for a Clue 9, but it was something that googling would give the answer away to.

At the launch of the second batch of clues, I will do a separate Instagram post that will also go out on the SpitBucket Twitter account highlighting a particular clue and letting folks know if someone has already guessed correctly.

Timing

I’ve been testing this game over the last month and found that I have players in the US, Europe and Australia.  That pretty much makes a perfect time impossible. So I’m going to err on the sake of my sanity and go with the timing that works best for my schedule.

I’m in Paris so I will launch the game with the first batch of clues between Noon and 1pm CET. That will be 6-7 am New York, 3-4 am Seattle and 10-11 pm Sydney.

I know that kind of sucks for the Americans. But take solace in knowing that the first batch of clues is usually difficult enough that the Mystery Grape is often not solved until the second batch is posted.

The second batch will be released between 6-9 pm Paris time. That will be Noon-3 pm New York, 9 am to Noon Seattle and 2-5 am Sydney. Here is where it kind of sucks for the Australians but there have been some savvy Australians who have gotten the Mystery Grape with the first batch.

Again, my apologies that outside of Europeans, there is always going to be time zone issues for someone. But, hey, in the end, it’s all about having fun and learning something. The IG stories last up to 24 hours before they’re deleted so anyone can play at any time.

The best way to approach it is to set a personal goal of trying to guess the grape with as few clues as possible. Then try to beat your best the next day.

A Few More Tips

IG Mystery Grape saffron

At first blush you might think this is a clue for a blue floral note. But the other clues are referencing a white grape.
However, look at the user name from the image @saffron.tabuma. That and clicking on the image to look at the tags, should help you realize that this is saffron. This note come out in certain white wines that have been “influenced” by something.

If you don’t understand a clue, it’s always a good idea to click on the picture and go to the original image page. Often the caption and #hashtags will give more context. I’m very deliberate in which image I choose and usually I will select images with specific hashtags.

Plus, sometimes the image I select is from an album of pictures taken by the Instagram user. I don’t consider those other album photos when I choose the clue image. But I have seen many times where they provide insight into wine regions that the Mystery Grape is associated with. Plus, they are usually cool images to look at too.

It’s okay to Google. Especially with the second batch, there is almost always a google-able detail that will lead you to the Mystery Grape. It’s not cheating if it helps you learn something.

Don’t expect the obvious, but also don’t overthink it. Yes, this game is meant to be challenging. But sometimes your gut from the first batch of clues turns out to be right. The same thing often happens with blind tasting. You never want to lock yourself in on one answer too early before you’ve fully evaluated the wine. However, you should always take note of what your gut instinct was.

Intrigued?

You can head over to Instagram now to take a look at today’s game. There you will also see posts from several of the last few games featuring grapes like Cabernet Sauvignon, Malvasia, Grolleau, Zinfandel, Pinot blanc, Rondo, Petit Verdot, Pinotage, Albarino and more.

You will see both “clue posts” as well as bottle pic congratulation posts. Those latter posts will explain many of the clues along with a featured wine made of the Mystery Grape.

BTW, how did you do?

Could you guess the French grape with some Italian flirting that I used as an example in the “Clue 6” section? Or how about the previous Mystery Grape referenced in the article’s images? Let me know in the comments below.

Happy Geeking!

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